Help Desk

Welcome to the helpdesk

This page has been created to help visitors on the day and after the event with general questions they have. We have put together a range of resources for all our visitors and customers to use as well as some more general information about the event.

Want to contact us? We would advise getting in touch with us on Facebook, Twitter or Instagram.

Contact Us

Want to get in touch with the team? The best way to get in touch and get a reply fast is via our Facebook/Twitter pages. We are active these pages regularly through the day of the event with our dedicated Social Media team.

Lost and Found

Lost a bag, phone or wallet? File a lost and found report that we can look into and check if we have had anything handed in. Please Note we have no responsibility for your possessions. We advise you to keep them on you at all times.

Ticket Issues

Have a question about tickets? You will need them on the day to check in. If you have not received your tickets please contact us on Facebook or Twitter so we can look into your issue.

Where to find us

Herrington Country Park, New Herrington, Houghton le Spring DH4 7EL

Directions from A19 - Take the A183 exit toward Chester-le-Street/Sunderland, At the roundabout, take the exit onto Chester Rd/A183,
At the roundabout, take the 1st exit, Partially restricted usage road.

Where to park

You can park in our dedicated car park which is located on-site, we would recommend getting there early as spaces are limited. Parking is FREE. To find the parking follow the parking signs when you turn in to Herrington Park.